Tracy Tools Ltd
Contact Us
T. 01803 328603‎
F. 01803 328 157
E. info@tracytools.com
We are 50 years old

Privacy Policy

We have drafted this document, which details how we gather and disseminate information, in an effort to demonstrate our strong commitment to online privacy. Please contact us if you have any questions about our privacy policy. Please send all queries to info@tracytools.com

We take your privacy seriously. Because we gather certain types of information about our users we want to help you understand the terms and conditions surrounding the collection and use of that information. This privacy statement discloses the types of information we gather, how we use it, and how to correct or change it.

What information do we collect?
You have to be a member on this website in order to place an order. During registration, we will need to know your name and other information such as your postal address, e-mail address, telephone number and your company type. By submitting this information you consent to use of the information in accordance with this Privacy Policy as amended from time to time.

What is our practice regarding cookies?
Your Internet browser has a feature called "cookies" which stores small amounts of data on your computer about your visit to our site. You DO need to have cookies turned on to use any of the membership facilities. Cookies alone tell us nothing about who you are unless you specifically give us personally identifiable information when, in which case we use the information to enhance your services such as auto-filling in forms for you.

How do we use the information?
We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

How do we share this information?
We will make your personally identifiable information available to other companies or people when:
• We have your consent to share the information
• We have engaged companies to work with us or on our behalf to provide a product or service that you have requested, such as delivery of orders
• We respond to subpoenas, court orders, or legal process; or we believe that your actions violate applicable laws, any usage guidelines for specific products or services, or threaten the rights, property, or safety of our company, our users, or others

What are my options?
Users who would rather not provide any of the user data requested by our registration process do not need to register with us. You can still view our product catalogue and search our catalogue, however, you will not be able to place an order since orders can only be placed by registered members.

How can I update my personally identifiable information?
You can correct or change the information collected during registration using the ‘my account’ link, available to you after you login. Users may change information at any time and as often as necessary. Users who are experiencing problems with our services or who have questions about how our services work can contact us at info@tracytools.com

How We Protect Your Information
We endeavour to protect the information you provide and there are various security procedures that have been put in place, as set out in this policy.

All the information we collect from you is stored in a password protected database which can only be accessed by authorised personnel. Please note that credit card numbers are not stored at tracytools.com as credit card purchases are handled directly through SagePay (formerly Protx).

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

Terms and Conditions|Privacy Policy